Contact us
The quickest way to book is online, where you can see the price and pick a slot. If you would rather talk, email [email protected].
Book online
For a service, a landlord certificate or a repair visit, book online. You see the fixed price and the available slots before you give any details, and you get a confirmation by email.
Phone and email
- Email: [email protected]
- Opening hours: Monday to Friday, 9am to 6pm. Closed Saturday and Sunday.
- Emergencies: 24/7 call-out, every day of the year.
- Address: Office 18, Townsend Street, Belfast, BT13 2ES
Smell gas?
Do not call us first. Leave the property, do not use switches or naked flames, open doors and windows if it is safe, and call the Northern Ireland Gas Emergency Service on 0800 002 001. Once the emergency service has made it safe, we can repair the appliance.
Boiler stopped?
Before you call, a few quick checks can save a visit:
- Pressure: on a sealed system, the gauge usually reads between 1 and 1.5 bar when cold. If it has dropped below 1, your boiler manual explains how to top it up.
- Power and controls: check the switch next to the boiler is on, the timer is set and the thermostat is turned up.
- Oil: check there is oil in the tank. If you have just had a delivery, press reset once and wait. Do not press it more than twice.
If none of that helps, book a repair visit or email [email protected].
Landlords and letting agents
For gas safety records and oil service records on rental properties, see our landlords page, or email [email protected] with the property addresses and certificate due dates and we will come back to you with dates and prices.
What happens next
When you book online, you get a confirmation straight away with the date, time window and price. If you call or email, we will confirm the same details once your booking is made.
On the day, your engineer arrives within the time window. Afterwards you get a written record of the visit.
Feedback and complaints
If something was not right, tell us at [email protected] and we will look into it. To confirm: complaints process and response time
Company details
Blueprint Boiler Services. To confirm: legal entity name, company number and registered office
Before we call round.
The details that make booking a little clearer.
Still stuck? Call.
Talk through your boiler, your service or your plan.
[email protected][email protected]Send us a messageWhat should I tell you when I get in touch?
How quickly will you reply?
What do I do if I smell gas?
Your boiler has a spec. We work to it.
Choose your service and a preferred arrival window. We confirm your exact slot by phone.