Terms of service
The terms that apply when you book a service, certificate or repair with us. Plan members should also read the plan terms.
To confirm: legal review before launch
Last updated: To confirm: date of publication
About these terms
These terms apply to one-off bookings with Blueprint Boiler Services (To confirm: legal entity name, company number and registered office). If you are on a Blueprint plan, the plan terms also apply.
Prices
Our prices are published on the price list and include VAT. The price shown when you book is the price you pay for that service. Repairs are charged at £85 for the first hour, then at a fixed price we agree with you before any further work.
What a service includes
A service covers the checks, cleaning and routine parts set out on the relevant service page, carried out to the manufacturer’s specification. It does not include repairs or replacement parts beyond routine service items. If we find a fault, we will explain it and quote before doing any further work.
Unsafe appliances
If we find an appliance that is unsafe, we must follow the gas safety rules, or OFTEC guidance for oil. This can mean turning the appliance off or disconnecting it, with your permission where the rules require it, and labelling it. We will explain why in writing.
Access and preparation
Please make sure we can reach the boiler, controls and, for oil, the tank, and that there is fuel in the system. If we cannot get access or carry out the work at the booked time for reasons within your control, a charge may apply. To confirm: missed appointment charge
Changing or cancelling a booking
You can change or cancel a booking free of charge up to To confirm: notice period before the appointment. If you booked online or by phone, you may also have a 14-day right to cancel under consumer contract law; if you ask us to carry out the work within that period, you may have to pay for work already done.
Payment
To confirm: payment timing and methods
Our responsibility
We carry out work with reasonable care and skill, using appropriately registered engineers. If something we did is not right, tell us and we will put it right. Nothing in these terms limits your statutory rights. To confirm: liability clause and workmanship guarantee, if any
Complaints
Contact us at [email protected]. To confirm: complaints procedure and any alternative dispute resolution scheme
Law
These terms are governed by the law of Northern Ireland.
Your boiler has a spec. We work to it.
Choose your service and a preferred arrival window. We confirm your exact slot by phone.