Reviews from our customers
We ask every customer for a review after their visit and show them as they come in. No edited quotes, no hand-picked highlights.
What customers say
To confirm: real Google reviews feed
How we collect reviews
After every service or repair, you get a short message asking how the visit went, with a link to leave a review on Google. That is the only way we ask. We ask every customer, not just the ones we think were happy. To confirm: confirm review request process and timing
We do not:
- Write reviews ourselves or ask friends and family to
- Offer discounts or prizes in exchange for reviews
- Hide or remove reviews because they are critical
- Edit what customers write
Why reviews matter to us
Reviews are one of the first things people check when choosing a heating engineer, and they are the only part of a firm’s reputation it cannot write itself. We would rather earn them one visit at a time than borrow them from anywhere else.
They also tell us what to fix. If a customer says the engineer was late, the record was confusing or the price was not what they expected, we want to know.
How we respond
We reply to reviews on Google, good and bad. When a review raises a problem, we say what happened and what we have done about it, without arguing with the customer in public. If we got something wrong, we say so.
If a review mentions something specific, like a late arrival or a confusing record, we look at what caused it and change how we work where we need to.
Reviews and booking
Reviews are one way to judge a heating firm. The others are on every page of this site: our prices are published, our Gas Safe (To confirm: gasSafe) and OFTEC (To confirm: oftec) registration numbers are shown so you can check them, and our plan terms explain scheduled servicing and separately charged repairs. We would rather you judged us on all of it.
What we ask you to review
When you leave a review, it helps other customers if you mention:
- What was serviced or repaired (gas, oil or heat pump)
- Whether the engineer arrived in the time window
- Whether the price matched what you booked
- Whether you got your service record
Leave a review
If we have serviced or repaired your boiler, you will have had a message from us with a link. If you cannot find it, search for Blueprint Boiler Services on Google and choose Write a review. To confirm: direct Google review link It takes a minute, and it helps the next person deciding who to let into their home.
Had a problem?
If something about your visit was not right, tell us directly as well, at [email protected]. We will look into it and come back to you.
Before we call round.
The details that make booking a little clearer.
Still stuck? Call.
Talk through your boiler, your service or your plan.
[email protected][email protected]Send us a messageWhere are your reviews published?
Do you pay for or filter reviews?
What happens if I leave a bad review?
Your boiler has a spec. We work to it.
Choose your service and a preferred arrival window. We confirm your exact slot by phone.