Privacy policy

To confirm: legal review before launch

Last updated: To confirm: date of publication

Who we are

Blueprint Boiler Services (To confirm: legal entity name and company number) is the controller of the personal information described in this policy. Our address is To confirm: registered address. You can contact us about privacy at [email protected]. To confirm: ICO registration number

What we collect

When you book a service, join a plan, request a landlord certificate or contact us, we may collect:

• Your name, address, phone number and email address
• Details of your property and heating system (fuel, make, model, location of the boiler and tank)
• Booking details, service records, readings, photographs of the appliance and notes made by the engineer
• For landlords: property addresses and tenant contact details you give us so we can arrange access
• Payment details, handled by our payment provider; we do not store full card numbers To confirm: name payment and Direct Debit providers
• Messages and call notes when you contact us
• Website usage data through cookies and analytics To confirm: confirm analytics and cookie tools used

How we use it

• To book, carry out and record your service, repair or certificate
• To send you confirmations, service records and certificates
• To remind you when your next service or certificate is due
• To run your plan and collect payments
• To ask for a review after your visit
• To meet our legal obligations, including gas safety record keeping
• To deal with questions, complaints and claims

Our lawful bases

We use your information because it is necessary to perform our contract with you, to comply with legal obligations (such as keeping gas safety records), or for our legitimate interests in running and improving the business, such as service reminders and review requests. Where we rely on consent, for example for marketing emails, you can withdraw it at any time.

Tenants

If a landlord gives us your details, we use them only to arrange access and complete the safety check or service at the property you live in. We give the landlord a copy of the record, as the law requires.

Who we share it with

We share information only where needed: with the engineer or technician carrying out your visit, our booking, payment and email providers, registration bodies such as Gas Safe Register and OFTEC where notification is required, and professional advisers. We do not sell your information. To confirm: list processors

How long we keep it

We keep service and safety records for at least as long as the law or the registration bodies require, and customer records for as long as you are a customer and a reasonable period afterwards. To confirm: retention periods

Your rights

You have the right to access, correct or delete your information, to object to or restrict how we use it, and to data portability. Contact us at [email protected]. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

To confirm: cookie policy and consent approach

Changes

We will update this policy when our practices change and show the date at the top.