Plan terms

To confirm: legal review before launch

Last updated: 14 November 2026.

What your plan buys

This plan is not insurance. It is a maintenance agreement for scheduled visits. Repairs, repair parts, breakdown call-outs and replacement appliances are not included. All repairs are charged separately at member rates, with the price agreed before work.

These terms apply alongside our general terms of service. Your confirmation lists your appliance, address, plan dates, annual price and scheduled visits. A booking request alone does not start a plan or take payment.

Annual prices, paid up front

Plan	Annual price	Scheduled work
Blueprint Service Plan, gas	£72	One annual service
Blueprint Service Plan, oil	£82	One annual service
Blueprint Service Plan, heat pump	£119	One annual service
Extra appliance at the same Service Plan address	+£45	One annual service of that appliance
Blueprint Landlord Plan, gas service + CP12	£105 per property	One service and gas safety check
Blueprint Landlord Plan, CP12 only	£62 per property	One gas safety check, no service
Winter Check, gas	£109	Annual service and a second autumn check
Winter Check, oil	£119	Annual service and a second autumn check

Landlord Plan customers with 3 or more properties on plans receive £10 off each property’s annual price. The discount applies while at least 3 properties remain on plans. If your portfolio changes, we confirm any price change for the next renewal in advance. To confirm: confirm VAT treatment of plan prices

Eligibility and start date

The Service Plan is for domestic gas boilers, oil boilers and heat pumps within our service area. The Landlord Plan is for gas properties. Winter Check is for gas and oil boilers. We confirm appliance suitability, any extra appliances and your start date before taking the full annual payment. Do not assume LPG is included; ask us to confirm an appropriate service arrangement.

Your service and record

One service of each listed appliance is included per plan year, except on the CP12-only option. We contact you in your service month and agree a slot. We aim for 11 to 13 months after the last service, but your manufacturer’s servicing requirements take precedence. We provide a report and proof of service for your manufacturer’s guarantee and keep it on your account. The manufacturer’s own guarantee terms still apply.

We make three contact attempts to arrange your visit. If we cannot arrange it, you may still book up to one month after the plan year ends. After that the unused visit lapses. If we cannot deliver an agreed visit, we will arrange an alternative or refund the undelivered work. Your statutory rights are unaffected.

If an appliance is unsafe or cannot be serviced, we make it safe, record the findings and quote any repair at member rates. That visit counts as the scheduled service. Replacement appliances, system cleaning, sludge removal and other work outside the scheduled checklist are quoted separately.

Member repair rates and priority booking

During an active plan, repairs at the plan address receive 15% off our normal labour prices and 10% off parts. These discounts do not make repairs free. Any breakdown visit charge and the total repair price are confirmed before work. There is no promise to repair or replace an appliance for the annual plan payment.

Members are offered the first available repair slots ahead of non-members on a best endeavours basis. This is not a guaranteed response time. Appointment availability, safety and access affect scheduling.

Landlord arrangements

We track the certificate expiry date, send reminders and arrange access directly with your tenant. We agree a check before expiry, aiming to book in the two months beforehand where the applicable Northern Ireland rules allow. To confirm: confirm Northern Ireland gas safety anniversary-date rules before launch

The CP12 records the findings, including any faults. We email it to you and the tenant within 24 hours of the check and store it with the property’s history. One account holds all your properties. You remain responsible for your landlord duties and ensuring access is possible.

We record access attempts. After three failed access attempts, a further visit is charged at £35, agreed before booking. Repairs identified during a check are quoted separately at member rates. The CP12-only option does not include an annual service.

Winter Check visit

Winter Check includes the Service Plan benefits plus a second scheduled 30-minute check in October or November. We agree its date in advance. Checks include pressure, controls, radiators and bleeding, filter cleaning and condensate as appropriate; for oil, filter and tank visual checks are included. Repairs needed after either visit are charged separately.

Annual payment and renewal

Payment is due in full at the start of each plan year. The price is held for that year. The plan automatically renews for another year unless you stop renewal. We email reminders 30 and 7 days before renewal, showing the next annual price, renewal date and a one-click cancellation link. A new price applies only from renewal.

You may stop renewal at any time before the renewal date without a charge using that link, or by contacting [email protected]. Stopping renewal leaves your current year’s agreed benefits in place until its end. If renewal payment fails, we contact you to agree what happens next; no new plan year starts without payment.

Cooling-off after purchase and each renewal

You have 14 days after purchase and 14 days after every renewal to cancel. If no scheduled visit has happened, we refund the full payment. If you expressly asked us to carry out a scheduled visit during those 14 days, we deduct its one-off price, up to the amount you paid. We tell you that price and obtain your agreement before doing work within the cooling-off period. You never owe more than the plan payment under this cancellation calculation.

Cancelling after 14 days

If the scheduled annual service or CP12-only check has not happened, we refund the plan price less a £15 admin charge. Once that work has happened, there is no refund for the current year. Winter Check includes its second scheduled autumn visit for the remainder of that year. For extra listed appliances, the same approach applies to undelivered scheduled services, with one £15 admin charge per cancellation, capped at the refund due.

To cancel, use your cancellation link or contact [email protected]. We confirm cancellation and the refund calculation in writing. These terms do not limit your statutory rights if we fail to deliver the agreed service.

Asking for a repair or making a complaint

Email [email protected] or request a repair online and tell us you are a plan member. We confirm the member price and agree the work with you before starting. For a complaint, contact [email protected]. To confirm: complaints procedure